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The Arc Central Chesapeake Region is partnering with Dragonfly Central to recruit the next Director of Stakeholder Relations. This is an exciting opportunity to support the growth of self-directed services in Maryland.
The Arc Central Chesapeake Region’s mission is to support people with intellectual and developmental disabilities to live the lives they choose by creating opportunities, promoting respect and equity, and providing access to services. We seek a strategic individual to serve as the Director of Stakeholder Relations as we continue to grow Self-Direction throughout Maryland. This position requires a candidate who possesses excellent customer services skills.
The Arc Central Chesapeake Region (The Arc) was founded in 1961 to provide services and supports to people with intellectual and developmental disabilities (I/DD) in Anne Arundel County, MD. We now proudly create over 1,330 opportunities for people with I/DD across Anne Arundel and Maryland’s Eastern Shore and deliver financial management services to nearly 2,000 people with disabilities who choose to self-direct their services in Maryland.
We are a dynamic regional organization providing person-centered supports for people with intellectual and developmental disabilities to live, work, and connect with their communities. We advocate for equity and access for people with intellectual and developmental disabilities to live self-determined lives and foster opportunities towards self-sufficiency.
Our Core Values are evident in all aspects of our programs and services. These values are:
Over the last five years, The Arc has transformed how services are delivered, how leaders at every level work together, and deepened our commitment to diversity, equity, and inclusion. Over the last year, The Arc partnered with employees from across the organization and within the community to develop value statements (above) that reflect who we are as an organization and how we approach our work. This collaborative process is just one example of how The Arc invites leaders at every level to share their voice and make decisions from a place of confidence, support, and ownership. With a growing team of nearly 500 employees, culture is an important part of The Arc’s everyday operations and experience. We aim to create an environment where people and their talents can flourish – from direct service to customer service to governance.
For more information about The Arc, see www.thearcccr.org.
Reporting to the Vice President of Self-Directed Initiatives, the Director of Stakeholder Relations will lead the customer service and user-support areas of Self-Directed Services. The Director of Stakeholder Relations will motivate and manage a team of Stakeholder Relations Specialists who support the requests, questions, and concerns of participants who self-direct and other team members such as participant employees, support brokers, and other stakeholders. In partnership with the Vice President of Self-Directed Initiatives, the Director of Stakeholder Relations will develop procedures focused on increasing self-service functions of the program and FMSE, as well as reduce response time and increase stakeholder satisfaction. The Director of Stakeholder Relations will lead the external user-support of FMSE. This position is a member of the Self-Directed Services Leadership Team and The Arc’s Leadership Council.
The Director of Stakeholder Relations
Experience and Attributes
Ideal candidates for this position will share our commitment to The Arc’s mission and will bring a variety of experiences and attributes to The Arc:
Proficiency in MS Word, Excel, Outlook, and other databases. Salary for this position is $85K. The Arc offers a robust benefits package.
The Arc Central Chesapeake Region is partnering with Dragonfly Central to find the best candidate for this position. To apply, email your resume, cover letter and salary requirements to: ArcStakeholderRelations@dragonflycentral.org (e-mail applications are required and only complete applications will be considered). For other inquiries, contact Ginna Goodenow at Ginna@dragonflycentral.org.
The Arc is an equal opportunity employer. The Arc provides equal opportunity to all qualified candidates without regard to race, color, religion, ethnicity, sex/gender, national origin, age, marital status, military/veteran status, sexual orientation, gender identity, pregnancy, genetic information, disability, or any other characteristic protected by applicable law. The Arc Central Chesapeake Region is proud of its commitment to and celebration of diversity, equity, and inclusion (DEI) throughout all aspects of its operations, vision, mission, and leadership.
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