The Arc Central Chesapeake Region is partnering with Dragonfly Central to hire a highly qualified Vice President of Self-Directed Services. This is an exciting opportunity for an exceptional leader who can support the program changes and growth of The Arc’s Self-Directed Services.
The Arc Central Chesapeake Region’s mission is to support people with intellectual and developmental disabilities to live the lives they choose by creating opportunities, promoting respect and equity, and providing access to services. We seek a strategic leader with significant contract management experience to support Self-Directed Services. This position requires a candidate who is a strong project manager, skilled communicator, with the ability to build relationships within and outside The Arc.
The Organization
The Arc Central Chesapeake Region (The Arc) was founded in 1961 to provide services and supports to people with intellectual and developmental disabilities (I/DD) in Anne Arundel County, MD. We now proudly create over 1,330 opportunities for people with I/DD across Anne Arundel and Maryland’s Eastern Shore and deliver financial management services to over 2,000 people with disabilities who choose to self-direct their services in Maryland.
We are a dynamic regional organization providing person-centered support for people with intellectual and developmental disabilities to live, work, and connect with their communities. We advocate for equity and access for people with intellectual and developmental disabilities to live self-determined lives and foster opportunities towards self-sufficiency.
Our Core Values are evident in all aspects of our programs and services. These values are:
• We embrace individuality- We see the whole person, celebrate our differences, and offer the people we serve and our team opportunities tailored to them.
• We are heart-driven - Every interaction matters to us; we go the extra mile to care for the people we serve and our team.
• We take strategic risks - Fueled by the urgency of our mission, we continually push for better and more innovative approaches.
• We are action-oriented - We are creative, resourceful, and have a “get it done” approach to overcoming challenges.
• We promote equity and respect - We value the different identities and experiences of the people and communities we work with, and we build respectful relationships to meet them where they are.
Over the last five years, The Arc has transformed how services are delivered, fostered leadership at every level of the organization, and deepened our commitment to diversity, equity, and inclusion. Over the last year, The Arc partnered with employees from across the organization and within the community to develop value statements (above) that reflect who we are as an organization and how we approach our work. This collaborative process is just one example of how The Arc invites leaders at every level to share their voice and make decisions from a place of confidence, support, and ownership. With a growing team of nearly 500 employees, culture is an important part of The Arc’s everyday operations and experience. We aim to create an environment where people and their talents can flourish – from direct service to customer service to governance.
For more information about The Arc, see www.thearcccr.org.
The Position
The Vice President of Self-Directed Services (VP) will provide executive project management and leadership for The Arc’s Self-Directed Services. The VP will be the lead contract manager and liaison with Maryland Department of Health (MDH) and other key funders, consultants, and stakeholders. The VP is responsible for evaluating and ensuring that The Arc maintains compliance with contract requirements, MDH and other regulations, and financial management best practices. The VP will focus on quality systems to improve services in the areas of stakeholder engagement and customer satisfaction. The VP will approach the work with a cross-functional (department, organization, and community) mindset. The VP will be a member of the Executive Leadership Team and Leadership Council.
Roles and Responsibilities
The Vice President of Self-Directed Services will provide effective executive project management and leadership for Self-Directed Services aligned to contract requirements and customer expectations. In addition, the VP will:
- Support the business strategy and scalability of financial management for people with disabilities.
- Act as a primary liaison with the Maryland Department of Health and other funders; partner with the President & CEO and External Relations to represent The Arc with external constituency groups, including community, governmental, and private organizations.
- With the Chief Program Officer, execute organizational strategies and systems to ensure quality and compliance with The Arc’s FMCS contract.
- Work in collaboration with the Controller for Self-Directed Services and the Goldin Group to ensure compliance and customer-support related payroll and payment processing, financial reporting, and Medicaid billing practices.
- In partnership with the CFO and corporate Finance team, ensure Medicaid billing processes and practices are adhered to, aligned to contract requirements, and all billing is completed and prepared for billing on time.
- In partnership with the Goldin Group, lead a high performing team of department heads by further developing and implementing recruitment, training, and retention strategies.
- With External Relations, and aligned with service contract(s), manage Self-Directed Services communications and stakeholder engagement.
- With the Director of Corporate Compliance, maintain compliance with all contract(s), regulatory, and licensing requirements; ensure that Self-Directed Services operate consistently and ethically within the mission and values of The Arc.
- Prepare and submit an annual operational budget to the President & CEO and the CFO for review and approval, manage effectively within this budget, and report accurately on progress made and challenges encountered.
- Provide programmatic leadership and input for all strategic planning processes.
- Ensure compliance with all regulatory, licensing, and accreditation requirements by partnering with external agencies and educating and holding all Self-Directed Services team members accountable for compliance with regulations and procedures.
- Manage and coach employees and consultants who are both directly and indirectly assigned.
- Support the development of organizational policies, procedures, and practices.
- When requested, conduct research, prepare speeches, presentations, and talking points for the President & CEO and other senior executives on an array of topics and for a breadth of constituencies.
- Perform other duties as assigned.
Experience and Attributes
- Bachelor’s degree in a human service or business administration field and five years of progressive leadership experience in self-direction for people with disabilities or related services and experience scaling services is required; Masters’ degree in business or related field and at least three years of executive level leadership is preferred
- Past experience in contract management with a state or federal agency is required
- Excellent oral and written communications; strong interpersonal skills with the ability to manage positive communication in difficult situations and the ability to provide candid/constructive feedback
- Strong project management experience; PMP or similar professional project management certification is a plus
- Demonstrated track record of performance accountability; experience managing remote teams is a plus
- Ability to work autonomously, in ambiguous situations with little direction; running toward problems without being asked; solutions oriented
- Ability to remain flexible, calm under pressure, and adaptive to change as priorities shift; being a model and resource for team members
- Ability to exercise initiative, think creatively in the improvement of processes, and drive results
- Ability to work collaboratively with diverse personalities and stakeholder/employee populations
- Ability to work well under pressure in an ever-changing environment
- Must be proficient with basic data-analysis tools and techniques, as well as computer programs such as the Microsoft Office suite
The salary for this position is $120K per year. The Arc offers a competitive total rewards package. The typical work schedule is Monday through Friday during The Arc office hours with occasional night and weekend meeting or events. This position is eligible for periodic telework after the initial 90 days of employment.
Application Process
The Arc Central Chesapeake Region is partnering with Dragonfly Central to find the ideal candidate for the Vice President position. To apply, email a cover letter that details your fit with the position’s requirements and a chronological resume to TheArcVP@dragonflycentral.org .
For all other inquiries, contact Ginna Goodenow at ginna@dragonflycentral.org .
The Arc is an equal opportunity employer. The Arc provides equal opportunity to all qualified candidates without regard to race, color, religion, ethnicity, sex/gender, national origin, age, marital status, military/veteran status, sexual orientation, gender identity, pregnancy, genetic information, disability, or any other characteristic protected by applicable law. The Arc Central Chesapeake Region is proud of its commitment to and celebration of diversity, equity, and inclusion (DEI) throughout all aspects of its operations, vision, mission, and leadership.