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Operations Manager - IDD & IIRS

Company : Maximus
Location : Hybrid Remote in Maryland

We have an exciting opportunity for an Operations Manager - IDD & IIRS. This a hybrid position, a mixture of remote and traveling in the field. Must reside in Maryland (or able to relocate) and be able to travel extensively to field locations within the state. Offer would be contingent on bid award.

Primary Responsibilities:

  • Ensure project compliance with all operational requirements of the contract as well as corporate policies
  • Develop performance goals and objectives for staff, and monitor achievement of those goals
  • Ensure project compliance with all operational requirements of the contract as well as corporate policies
  • Manage project support staff and supervisory roles
  • Manage direct reports and the cost-effective operation of all project tasks
  • Supervise subcontractors that provide services to program
  • Oversee audits of operations
  • Produce monthly Service Level Agreement (SLA) report for client, as well as ad hoc reporting
  • Collaborate with other Managers to ensure effective coordination of activities
  • Develop and implement operational policies and procedures in collaboration with other key stakeholders
  • Establish and maintain effective relationships with clients and other external entities
  • Oversee the development and implementation of innovative methodologies to improve service levels and overall operation efficiency
  • Supervise the project’s quality assurance and training programs as well as corrective actions to ensure compliance
  • Monitor performance against key indicators established internally or by the clients
  • Generate solutions to issues or complex problems

Minimum Requirements:

  • Bachelor’s degree or equivalent combination of education, technical training or work experience considered in lieu of degree
  •  5 years of operations experience with IDD (Individual Development Disabilities)
  • 3 years of supervisory experience
  • Previous training experience
  • IIRS (Individual Indicator Rating Scale) OR SIS (Supports Intensity Scale) experience
  • Able to manage large-scale operations, including single or multiple sites
  • Proven ability with operational analyses, processes, and performance indicators
  • Capable of performing comfortably in a fast paced, deadline-oriented work environment
  • Strong client management skills
  • Able to successfully execute many complex tasks simultaneously
  • Excellent organization, written and verbal communication skills
  • Capable of working as a team member as well as independently

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