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Executive Director (West Tennessee Family Solutions)

Company: West Tennessee Family Solutions
Location: Memphis, Tennessee

Executive Director

West Tennessee Family Solutions

Memphis, Tennessee


Founded in 2001 with the first community home opening in 2001, West Tennessee Family Solutions (WTFS) is a 501C3 not-for-profit organization with its administrative offices in Cordova, TN, a suburb of Memphis. The mission of WTFS is “to provide the highest quality of care and opportunities affording individuals with intellectual and developmental disabilities to lead successful and satisfying lives within their communities.” To fulfill the mission WTFS currently operates 34 supported living homes, where individuals with intellectual and developmental disabilities reside with staff being present 24/7 to support them. In addition to providing supportive living to persons served, West Tennessee Family Solutions provides behavioral services, nursing services, employment supports, and community-based activities.

The West Tennessee Family Solutions organization is financially strong and enjoys an excellent reputation for its commitment to offering highly individualized services in modern facilities. The culture within the organization is focused on creating a family like environment for the individuals. The model being utilized typically has two participants in a home, although there are exceptions.

Position Summary

The Executive Director (ED) supports West Tennessee Family Solutions (WTFS) with a focus on board support, administrative management, program development and evaluation, fundraising, strategic planning, community networking, and working with individuals with disabilities and their families. The ED is responsible for the successful leadership and management of the organization according to the strategic direction set by the Board of Directors.

Specific Responsibilities


  • In conjunction with the Board of Directors, develops a vision and strategic plan to guide the organization in implementing its mission
  • Identifies, assesses, and informs the Board of Directors of internal and external issues that affect the organization to ensure fulfillment of the Board’s financial and governance responsibilities
  • Establishes clear performance outcomes for the organization and appropriate plans so that major goals and objectives of the organization are achieved in a timely manner
  • Promotes excellence and motivation by role modeling behaviors that reflect trust, competence, vision, and inspiration
  • Assists the Board President with Board relations, meeting preparation, minutes and other administrative tasks
  • Provides support to the activities of the Board committees and attends as many committee meetings as possible
  • Manages day to day operations of the WTFS organization
  • Fosters and maintains positive relationships with the Board, WTFS families and individuals, staff, volunteers, and the community
  • Acts as a spokesperson for the organization within the authority delegated by the Board
  • Conducts official correspondence on behalf of the Board as appropriate and jointly with the Board when appropriate
  • Supervises staff to track agency projects, contracts, billing, final reports and evaluations, and respond to general correspondence (telephone, mail, and email)

Community Outreach/Marketing

  • Leads community outreach efforts, with the support of staff, volunteers, and the Board to build relationships to extend the organization’s recognition and respond to requests for services and volunteer inquires
  • Works effectively with people with disabilities and their families, legislators and government officials, volunteers, and agency professionals
  • Coordinates participation with community groups/programs to market WTFS and enhance the organization’s community profile
  • Supports the implementation of all marketing activities, including website development, newsletters, direct mailings, phone calls, presentations, and public relations
  • Acts as the central communication point for WTFS

Program Planning and Management

  • Oversees the planning, implementation, and evaluation of the organization’s programs and services so that they contribute to the organization’s mission and reflect the priorities of the Board
  • Monitors the day-to-day delivery of the programs and services of the organization to maintain or improve quality
  • Oversees the planning, implementation, execution, and evaluation of special projects

Financial Planning/Management/Fundraising

  • Works with the Board and Finance Committee to prepare a comprehensive budget
  • Works with the Board to secure adequate funding for the operation of the organization
  • Researches funding sources, oversees the development of fundraising plans, and writes funding proposals
  • Participates in fundraising activities as appropriate
  • Approves expenditures within the authority delegated by the Board
  • Ensures that sound bookkeeping and accounting procedures are followed
  • Administers the funds of the organization according to the approved budget and monitors the monthly cash flow of the organization
  • Provides the Board with comprehensive, regular reports on the revenues and expenditures of the organization
  • Ensures that the organization complies with all applicable laws and regulations

Staff Supervision

  • Supervises all employees working for WTFS using adopted personnel policies
  • Interviews, selects, and supervises the annual performance evaluation process for WTFS employees
  • Plans, develops, and prioritizes goals with employees, sharing responsibility for planning and utilizing each staff member’s abilities
  • Maintains and updates position descriptions periodically
  • Coaches and counsels for the purpose of professional development, problem resolution, or corrective action

Qualifications and Skills

The requirements listed below are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Qualifications Needed

  • Bachelor’s Degree or equivalent required, Master’s Degree preferred
  • Successful leadership experience required with demonstrated ability in non-profit agency management and knowledge of the field of developmental disabilities

Attributes Needed

  • Approachable personality who works well with staff, families, and a volunteer Board of Directors
  • Visionary leader who is able to cultivate a strong leadership team and organizational culture
  • Experience in the sector of intellectual and developmental disabilities and/or a passion for people with intellectual and developmental disabilities
  • Calm and level headed problem solver who gathers and analyzes information skillfully, works well in group problem solving situations, and uses reason even when dealing with stressful situations
  • Engaging personality who is able to serve as the public face of the organization
  • Able to be creative in developing/delivering recruitment and retention efforts that captivate and motivate personnel
  • Openness to others’ views; gives and welcomes feedback; contributes to building a positive team spirit
  • Able to self-direct; accomplish established daily tasks and long-term goals; takes initiative

Skills Needed

  • Strong financial management skills, including budget preparation, analysis, compliance, and reporting
  • Experience meeting state agency funding and compliance requirements
  • Demonstrated ability to build partnerships with external stakeholder groups
  • Fundraising skills and experience
  • Marketing, branding, and communications knowledge
  • Strong administrative abilities, general office oversight
  • Effective interpersonal and problem solving skills
  • Able to effectively communicate (verbal and written mediums), present information/training materials, agency mission, and job expectations to front line, entry level employees (Direct Support Professionals.)
  • Advanced skills with MS Office, PowerPoint proficiency, Excel, Google Docs

Other Requirements Associated with the Position

  • Able to pass required background checks, drug screening, and all required employee trainings
  • Possess valid driver’s license; able to be designated driver on insurance policy
  • Flexibility with work hours, some evening and weekend work will be required and expected; able to participate in on-call rotation
  • Travel within Shelby County and the State of Tennessee, and from time-to-time to national events

Compensation and Benefits

The compensation range is very competitive for the Memphis market and the actual salary for the candidate selected will be based on their background and skills. The West Tennessee Family Solutions agency offers a strong benefit package that includes medical, dental, life and disability insurance, vacation and paid holidays. A 403(b)-retirement savings plan is also available for employees to make deferrals.


WTFS is an equal opportunity employer. As a responsible business organization, WTFS is committed to the practice of equal employment opportunity in the conduct of all business activities without regard to an individual's age, color, disability, national origin, race, religion, sex or veteran status in every phase of their employment program, including recruitment, hiring, training, promotion, compensation, benefits, social and recreational activities, and termination. This principle of equal employment opportunity is articulated in programs throughout the organization.

Application Process

For more information regarding the West Tennessee Family Solutions Executive Director position, please contact Mike English, Senior Search Consultant, The Moran Company.