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Chief Executive Officer (Quality Trust)

Company: Quality Trust for Individuals with Disabilities
Location: Washington, DC

Position Profile
Quality Trust for Individuals with Disabilities
Chief Executive Officer
Washington, D.C.

Quality Trust for Individuals with Disabilities (Quality Trust) seeks an exceptional Chief Executive Officer (CEO) with a personal passion and professional commitment to serving people with intellectual and developmental disabilities. The CEO will be a devoted advocate on behalf of people with disabilities and their families. S/he will be innovative, compassionate, a stellar communicator, and operate with high moral integrity.

The Organization

Quality Trust, a 501(c)(3) nonprofit, serves as an independent advocacy and monitoring organization in the District of Columbia. Initially created as part of a settlement agreement in long-standing class action litigation, Quality Trust has grown into a multi-dimensional organization providing support and assistance to children and adults in the District of Columbia and beyond. Quality Trust is known for its commitment to supporting people with developmental disabilities to live the best life possible and provides national leadership around the promotion and exercise of individual rights through projects like the National Resource Center on Supported Decision-Making (www.supporteddecisionmaking.org).

Quality Trust has a dedicated, passionate, professional staff of 21 and an annual budget of $2.7M. Quality Trust’s revenue comes from a variety of sources, including donations, grants, contracts, and investments. The new CEO has 4 direct reports, including the Deputy Director for Operations, the Deputy Director for Programs, the Legal Director, and the Director of Administrative Operations. Together they ensure Quality Trust’s success with its core activities of local advocacy and monitoring while developing new, high-quality, and accessible programs to address emerging needs. Quality Trust has a strong foundation and reputation thanks to its current leadership and years of successful advocacy. This is an outstanding opportunity for the right leader as Quality Trust continues to build on its traditions and commitment to supporting children and adults with disabilities. For more information, please visit www.dcqualitytrust.org.

The Leadership Opportunity

Quality Trust is seeking a visionary leader to work with the staff and Board of Directors to lead the organization into the future. 

The new CEO will work with a diverse volunteer board that represents the stakeholder groups Quality Trust supports including people with disabilities. Quality Trust also ensures that the full range of people with developmental disabilities has a strong voice in setting the priorities for its work. It works closely with the local self-advocacy organization (Project ACTION!) and serves as the fiscal agent for this group. Fulfilling its mission also requires working with a variety of government and community stakeholders. Quality Trust serves as a leader and independent advocate for innovation and policy change in DC. These activities are informed by our direct interactions with people and families as well as our partnerships with other advocacy and service organizations. The knowledge and ability to balance the interests of multiple stakeholders while keeping the interests and needs of people with disabilities at the forefront of all activities is essential, as is the ability to broaden awareness of Quality Trust’s mission and attract support in the broader DC community.

About The Position

Quality Trust’s founding CEO, Tina Campanella, has served 19 years in this top leadership role. As part of their strategic and succession planning, and after the successful recruitment of a new CEO, Tina will be transitioning out of the CEO role.

Quality Trust’s CEO serves as chief executive of the organization and, in partnership with the Board of Directors, is responsible for the successful operation and growth of Quality Trust as an independent, nonprofit organization. Together, the Board and CEO assure Quality Trust accomplishes its mission and vision, remains relevant to the communities it serves, and is accountable to children and adults with developmental disabilities, their families, and the diverse supporting constituency.

The CEO is responsible for the management and day-to-day operations of the organization and reports directly to the Chair of the Board. Quality Trust’s Board functions as a governing board, establishes policies and directives for the CEO, granting authority to carry these out for the organization.  The CEO also works closely with the Board’s Executive Committee on budget decisions as well as reports regularly to the full Board about critical organizational activities, programs, accomplishments, and challenges. 

Fulfilling the Quality Trust CEO role also requires critical competencies in two important areas: leading organizational and social change and organizational management and commitment to results.

Leading Organizational and Social Change: The chief executive must possess the skills and vision necessary to implement an effective plan for leading change to improve the lives of people with developmental disabilities. S/he will share Quality Trust’s values, mission, and vision and consistently display integrity, model behavior, develop people, and build teams and coalitions to support the outcomes desired by people with disabilities and their families. The CEO achieves goals related to broad-based social change by effectively dealing with demanding situations and designing and implementing interventions that support progress to desired outcomes. 

Commitment to results: The CEO is a systems thinker who prioritizes the needs of people with developmental disabilities in all aspects of planning and goal setting for Quality Trust. S/he identifies organizational knowledge to measure the impact of the organization’s programs and services. The chief executive translates broad goals into Quality Trust steps and is comfortable with innovation and “out of the box” solutions. S/he anticipates and solves problems, takes advantage of opportunities, and is a self-starter and team player.

Essential Functions

1. Mission, Policy, and Planning

  • Works with the Board of Directors to establish and promote Quality Trust’s values, mission, vision, and short- and long-term goals.
  • Develops and presents an annual strategic plan to the Board of Directors for approval.
  • In collaboration with the Board, actively identifies, cultivates, and solicits donor prospects.
  • Assists the Board of Directors to monitor and evaluate Quality Trust’s contributions to the communities it serves, its effectiveness, and results.
  • Keeps the Board of Directors fully informed of the condition of Quality Trust and on all the important factors influencing it.
  • Identifies challenges and opportunities and addresses them; brings those which are appropriate to the Board and/or its committees; and, facilitates discussion and deliberation.
  • Informs the Board and its committees about trends, issues, problems, and activities in order to facilitate policymaking.
  • Keeps the Board informed of developments in human services, not-for-profit management and governance, philanthropy, and fund development.

2. Management and Administration

  • Provides general oversight of all Quality Trust activities.
  • Establishes and makes use of a leadership team to manage the day-to-day
    operations, and assure a smoothly functioning, efficient organization.
  • Manages the organization structure, staffing, and funding required to accomplish the organization’s mission.
  • Formulates and administers effective personnel policies and procedures consistent with all state and local requirements subject to approval by the Board.
  • Ensures implementation of an effective human resource management strategy including processes for selecting, developing, motivating, and evaluating staff. f) Nurtures a positive and productive work environment that recruits, retains, and supports a professional and qualified workforce.
  • Assures the quality and effectiveness of organizational programs through the development and implementation of standards and controls, systems and procedures, and regular evaluation.

3. Governance

  • Helps the Board articulate its role and responsibilities and that of its committees and individual members and supports the Board to evaluate its performance regularly.
  • Works with the Board Chair or other designated Board member to support the Board to fulfill its governance functions and facilitates the optimum performance by the Board, its committees, and individual Board members.
  • Supports the Board’s corporate governance activities to assure timely attention to core issues.
  • Works with the Board officers and committee chairs to get the best thinking and involvement of each Board member and to stimulate each Board member to give his or her best.
  • Recommends individuals for consideration as prospective Board and committee members.

4. Financial Management and Legal Compliance

  • Ensures that effective financial management policies and procedures are developed, reviewed, approved, and updated as needed.
  • Ensures programs and services are operated in a cost-effective manner, balancing fiscal responsibility with maintaining standards of professional quality.
  • Oversees all financial activities of the organization including budgeting, reporting, and auditing.
  • Ensures adequate funding to achieve short- and long-term organizational goals.
  • Uses effective business development strategies to develop, implement and monitor a business development plan, including strategies to increase the number and dollar value of grants and contracts from both government agencies and other third parties.
  • Assures an effective fundraising/development program by serving as the chief development officer or hiring and supervising an individual responsible for this activity.
  • Guides and enables the Board, its development committee, and individual Board members to participate actively in the development and fundraising process.
  • Assures the availability of materials to support solicitation.
  • Assures the development and operation of gift management systems and reports for quality decision-making.
  • Ensures the filing of all legal and regulatory documents and monitors compliance with relevant laws and regulations.

5. Community Relations

  • Facilitates the integration of Quality Trust into the fabric of the local DC community by using effective marketing and communications activities.
  • Acts as an advocate, within the public and private sectors, for issues relevant to Quality Trust, its services, and constituencies.
  • Listens to people with disabilities, families, volunteers, donors, and the community in order to improve services and generate community involvement. Assures community awareness of Quality Trust’s response to community needs.
  • Serves as chief spokesperson for Quality Trust, assuring proper representation of Quality Trust to the local DC community.
  • Initiates, develops, and maintains cooperative relationships with community stakeholders.
  • Works with legislators, regulatory agencies, volunteers, and other representatives of the not-for-profit sector to promote legislative and regulatory policies that encourage a healthy community and address the issues of Quality Trust’s constituencies.

Key Responsibilities

Quality Trust’s next CEO will:

  • Be the public voice of Quality Trust and build upon the organization’s reputation as a respected and trusted leader in the disabilities field; lead and participate actively in efforts to elevate external stakeholders’ understanding of Quality Trust’s impact on the lives of people with disabilities in the local DC community and beyond.
  • Advocate passionately with a dominant voice for the rights and support needs of people with disabilities and their families; keep abreast of policy decisions that impact people with disabilities, and ensure that Quality Trust remains a leader in advocating for people with disabilities.
  • Foster an organizational culture that is innovative and forward-thinking while still being compassionate and communicative.
  • Work closely with the senior leadership team to advance Quality Trust’s strategic priorities in a manner that reflects organizational values and the needs of the communities Quality Trust serves; ensure that the agency adapts swiftly, efficiently, and effectively to changes in the external landscape.
  • Seek opportunities for growth and strengthen Quality Trust’s business model by leveraging Quality Trust’s partnerships, programs, accomplishments, and stature in the field.
  • Provide strategic management and fiscal leadership that supports current advocacy efforts and programs and services, increases revenue, and ensures continued financial health.
  • Foster and maintain excellent working relationships with staff, the Board of Directors, partners, and stakeholders, including governmental entities.
  • Assess existing partnerships and relationships and cultivate and grow relationships with key external stakeholders.

Experience and Attributes

Ideal candidates for this position will demonstrate an ability to quickly integrate into the community and serve as an engaged, inspiring, innovative, and visionary leader. Candidates will bring a variety of experiences and attributes to Quality Trust, including: 

  • At least 10 years of senior leadership/management experience, with some of this experience being in the Intellectual and Developmental Disabilities field. Must demonstrate experience managing a highly experienced, long-tenured senior leadership team.
  • Demonstrated commitment to diversity and inclusion, compassion for individuals with disabilities and their families; must be empathetic and demonstrate stellar emotional intelligence; must lead with humility.
  • Must have a strong foundation in service systems and supports for people with disabilities in order to lead the planning and implementation of the core programs of advocacy and monitoring for Quality Trust; demonstrated “outside-the-box” thinking.
  • Must be knowledgeable about local DC, state, and federal policies that impact Quality Trust’s work; must have the ability to distill the interests and needs of persons with disabilities, and to interpret such policies to understand how they will affect the quality of life and personal outcome measures; must be willing to understand the distinct aspects of functioning in the District of Columbia context.
  • Strong fundraising record with an emphasis on experience with government grants and contracts, foundations, major donors, and corporate support for events. Demonstrated experience initiating and implementing private fundraising campaigns.
  • Demonstrated experience developing and maintaining long-term partnerships within the sector and with government agencies/officials.
  • Must be a masterful communicator and excellent listener with a strong ability to build trust among a wide range of constituents.
  • Solid management skills. Must demonstrate a collaborative, inclusive leadership and management style that encourages staff in ways that motivate them to perform at their best.
  • Bachelor’s Degree in Human Services, or a related field required, Master’s Degree preferred.

QT is an equal opportunity employer and does not discriminate on the basis of race, color, national origin, ancestry, sex, sexual orientation, gender identity or expression, religion, age, pregnancy, disability, work-related injury, covered veterans’ status, political ideology, genetic information, marital status, family responsibilities, or any other factors prohibited by law.


This position is exempt and the base salary range is in the mid-$100’s.

Application Process

Quality Trust has retained the services of Ginna Goodenow-Schirf with Dragonfly Central, Inc. (DCI), a national executive leadership, search, and transition firm to lead the CEO executive search process. Interested applicants should submit a resume and a cover letter that describes their interest in and qualifications for this role to ceosearch@dcqualitytrust.org.  Send confidential inquiries to Ginna Goodenow-Schirf at ginna@dcqualitytrust.org.

Resume reviews begin immediately. For best consideration, apply by November 26th, 2021. Early applications are encouraged due to the pace of the search.